App Privacy policy

Last updated on October 23, 2020.

The Band Room takes issues of privacy and the protection not only of personal information, but all kinds of information about your private life very seriously. As discussed below we take great efforts to protect your information from disclosure, to use your information only to provide services to you, to improve the service for you, to improve our ability to provide services to other people in a similar situation.


We only disclose your information to you or as you authorize us to (although we may include certain elements of that information in our data base on an anonymized basis).

Please read this Privacy Policy carefully, it is a material part of the contractual agreement between you and The Band Room. (“The Band Room”, “we”, “us”, or “our”). Capitalized terms used in this Privacy Policy and not defined herein shall have the definitions provided in our Terms of Use Agreement This Privacy Policy describes the ways we collect, protect, use and store your personal data. Please read this Privacy Policy carefully, and if you have any questions, feel free to contact us.


Who We are: For the purpose of applicable data protection legislation, the data controller of your personal data is The Band Room.

Must Read Sections: We direct your attention in particular to the sections entitled “International Data Transfer” and “Your Rights”.


We may amend this Privacy Policy from time to time by posting a revised copy to our website, (“Website”) or through our applications, including The Band Room and future mobile apps (collectively the “The Band Room Apps”), and we encourage you to review it frequently. If we make material changes to this Privacy Policy, we will alert you through a notice on the The Band Room Apps, on our Website, or through an email prior to such change(s) taking effect. The “Last Updated” legend above indicates when this Privacy Policy was last changed.


We collect information about you in a range of forms, including personal data. As used in this Privacy Policy, “personal data” is consistent with the definition in the General Data Protection Regulation 2018 and any successor legislation and includes any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number, and in the case of The Band Room, includes “Sensitive Personal Data.”

We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to certain parts of the Website and to access the The Band Room Apps and any other of our products or services (collectively, the “Services”). If you created a profile/registered with us through the Services or the Website on a mobile device or through any other means, you will have been asked to tick a box to agree to the use and disclosure of your personal data as outlined below. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. Furthermore, The Band Room’s Services may require you to share Sensitive Personal Data (defined below) with us, for which we will seek separate consent. If you do not agree to this Privacy Policy, our Terms of Use Agreement, do not use any of the The Band Room Apps or the Website or any of the Services.

Note that not all The Band Room account types and features are available in all locations, so some of the examples below may not apply where you live.


Information You Give Us:

The Band Room gives you a number of options regarding what information you will give us:

  • When you register to create an account with The Band Room and/or The Band Room Premium (whether through one of the The Band Room Apps or on the Internet);
  • When you participate on a discussion or other communication mechanism; and
  • When you update a The Band Room App or the Website with information relevant to your purchases in the app or your participation to events.

When you register with The Band Room you will submit a variety of personal data (such as age, birth date, name, email address, mobile phone number) and as you use the The Band Room Apps you may submit a variety of information (such as interests, zip code, address, merch and events you’ve been, etc.) which may include sensitive personal data or information related to your past. You may also choose to provide us with access to certain personal data stored by third parties including social media sites (such as Facebook and Twitter. The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. You may (and may be required to) share information about or give us access to additional third-party websites or services.

Also, when you sign up for The Band Room Premium, we may collect personal data such cell phone numbers, as well as other information about you necessary to ensure that a transaction is properly authorized, such as your address, zip code. We also may retain such Payment Information (or our third party “fulfillment house”, such as Stripe, Google or Apple may retain such information) to facilitate future transactions. See “Controlling Your Personal Data” below if you would like us not to use that information to assist you in completing future transactions. See for Stripe’s privacy policy.

By agreeing to this Privacy Policy you are authorizing the connections between our Services and your records and our using your personal data as described herein and therein

User Generated Content

We may use information that you include in emails or other communication methods to us to assist us in providing the Service, and we may publish that information on an anonymous basis. Please note also that by accepting our Terms of Use Agreement, you have agreed that the text of any posting on any one of the forums, bulletin boards, or other similar publicly accessible systems offered by The Band Room (including any market place or wish list) may be used and republished by The Band Room in its sole discretion and will be made available to other people through the internet.

Information We Automatically Collect:

If you visit this platform, be advised that Company will maintain web logs to record data about all visitors and customers who use this website and interact with the Services and we will store this information. All logs are stored securely and are accessible to a very limited number of employees who are required to adhere to strict guidelines regarding user data security and privacy.

Furthermore, when you use one of the The Band Room Apps, we may record information regarding the use of that The Band Room App, including your cell phone number, and if such facilities are enabled on your cell phone, your location and similar information.

Finally, in order to provide the best possible service and to allow us to make certain internal reports and make recommendations, we collect aggregate information about the use of the Service, including information about users accessing this website or using the The Band Room Apps, such as Internet protocol addresses, browser type, browser language, referring / exit pages and URLs, other browser history, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time (“Activity Information”). We use Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness. If you would like to access what browsing information we have - or ask us to delete any GA data - please delete your _ga cookies, reach out to us via this form, and/or install the Google Analytics Opt-Out Browser Add-On.

When you visit the Services, we may also store information based on your usage history. This includes, but is not limited to, details of your transactions, content you viewed, click stream information, and cookies that may uniquely identify your browser or your account. We use various technologies to collect and store information which may include sending one or more cookies or anonymous identifiers to your device. Please refer to the section on cookies below.

Information We Collect From Other Sources:

You may choose to provide us with access to certain personal data stored by third parties. The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. You may (and in order to use certain services may be required to) share information about or give us access to additional third-party websites or services. Should you do so, you agree that The Band Room may collect, store and use this information in ways consistent with this Privacy Policy.

Information from Social Networking Sites. Our Services include interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Services, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Privacy Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.


We may use personal data to verify your identity, verify your address, or manage risk. We may also use personal data to perform and improve our Services, contact you, conduct research, and provide anonymous reporting for medical research. For example, we may use information to provide customer service and support, process transactions, resolve disputes, collect payments, prevent illegal activities, customize the Services and recommendations, reduce risk to all parties involved in our transactions, and verify the accuracy of information.

WE DO NOT SELL OR RENT YOUR PERSONAL DATA TO THIRD PARTIES. WE DON’T SHARE YOUR INFORMATION (OTHER THAN FORUM POSTS) TO SOCIAL NETWORKS OR OTHER PUBLIC OR SEMI-PUBLIC PLACES UNLESS INSTRUCTED BY YOU TO DO SO. However, we may share your personal information with third parties and an aggregate and anonymous format combined with the information we collect from other users for research and/or academic purposes only. We may share your personal information as necessary for The Band Room to provide you Services, and possibly to tell you about products and services of interest to you (subject, in the case of EU residents, to your consent to receipt of such communications). to fulfill your service request; to third-party fulfillment houses, customer support, billing and credit verification services, and the like; to comply with tax and other applicable law; as otherwise expressly permitted by this privacy policy or The Band Room’s terms of use agreement or as otherwise authorized by you. You should also note that The Band Room does not guarantee the security of any of your private transmissions against unauthorized or unlawful interception or access by third parties.

We make your profile available to other users according to the privacy settings you set for yourself as part of your profile. Your user name will be identified to us and to any recipient of messages you send through the Services, including on forums. We also use your name, email address and other information on our system to notify you of new product releases, service notifications, and to solicit your feedback and input. In the event that we decide to allow you to submit other information about yourself, the availability of that information to other users will also be controlled by privacy settings you may set for yourself.

We share your personal data with employees and affiliates, as well as certain vendors, partners and third parties as required to offer the Services. This includes, but is not limited to, processing transactions, maintaining your account, responding to court orders and legal investigations, for litigation purposes, complying with audits or other investigations, and reporting to credit bureaus. We do not profit from your personal information and do not share your information with advertisers.

We may combine your personal data with information we collect from other companies and use it to improve and personalize the Services, content, and communications with you. We may also do so in order to improve our prediction methodologies and algorithms.

Anonymous Data

We may combine your personal data with information we collect from other users in an aggregate and anonymous format and share this anonymous data with third parties. When we use the term “anonymous data,” we are referring to data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may create anonymous data from the personal data we receive about you and other individuals whose personal data we collect. Anonymous data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We do this in order to improve the quality of the information we provide to you and to other users.


We may use personal data to deliver products, or service update notices, and promotional offers based on your communication preferences. With your consent (either in response to an email request or in certain cases, pursuant to the preferences you’ve expressed in your profile), we may send you marketing e-mails about upcoming promotions, and other news, including information about products and services that may be of interest to you. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you. We may combine your information (after it has been anonymized) with information we collect from other companies and use it to improve and personalize the Services, content and advertising. We may also do so in order to improve our prediction methodologies and algorithms.

Third Party Content

The Band Room may use information derived from your use of the Services to determine what content we believe may be of interest to you, including content from the providers of goods and services (who may pay us to show you such content) that you may be able to purchase through the Services or otherwise. We do not provide any personal data to third-party content providers. The Band Room does not have access to or control over cookies, web beacons, or other technologies that third parties who have asked us to show you content may use, and the privacy practices of these third parties are not covered by this privacy policy. Please contact these companies directly for information on their data collection and privacy practices. For more information on available opt-out options for targeted advertising delivered by NAI member ad networks, see


We may decide to share information about your transactions and experiences using the The Band Room Service (but not about your creditworthiness) to our affiliates for their everyday business purposes.

Corporate Restructuring

In the event that all or a part of our business or assets are sold or transferred or we merge with another company your personal data may be transferred to the buyer/surviving party, but this privacy policy will continue to control that person’s use of your personal information.

Other Disclosures

We will share your information with any party when required by law or by a government request to do so or to combat fraud or criminal activity.

You understand and agree that we may access, preserve, and disclose any information we may have about you (including personal data) and the contents of your account if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to avoid liability, to comply with legal process (for example, we may disclose your information as necessary to comply with an authorized civil, criminal or regulatory investigation), such as a search warrant, subpoena, statute, or court order, or to protect our rights and property, or that of our affiliates or the public. The Band Room is not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that it receives. We reserve the right to release personal data or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use Agreement, this Privacy Policy, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate the The Band Room Apps, our Website or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

We also use anonymous data and certain technical information about your computer and/or smartphone and your access of the Services (including your Internet protocol address) in order to operate, maintain and manage the Services. The Band Room may disclose that kind of information to its partners in order to provide the Services, resolve service problems and correct errors in the Services, to communicate with you about the Services, and to enhance your experience on the Services. However, we do not give our partners an independent right to share this information. Due to our contractual obligations with these third parties and the need to share information to deliver and support the Services, however, we cannot provide you with the opportunity to opt-out of sharing such information (whether personal data or other information) with these third parties. The Band Room, certain of its partners, and each of their contractors and employees may view the content that you upload to the Services in order to provide the Services and otherwise perform the tasks set forth in this Privacy Policy.


Be advised that if you send messages or post material on or forums or elsewhere containing personal data, that data may be collected and used by others. The Services provide a number of tools that you can use to control the availability of your profile and other personal data, but forum posts will be available to the general public. You can edit your profile and other data at any time through each of the The Band Room Apps and/or the Website.

You can terminate your account at any time, which will remove your profile and other personal data from view. The Band Room, however, may (but is not obligated to) keep information about you that is on its system following your termination, and your forum posts will continue to be available online. You may request complete deletion of your personal data (other than forum posts) by writing [email protected] Unless you request the deletion of your personal information and subject to applicable law, The Band Room maintain copies of your content indefinitely, even after you terminate your account.


You may decide to provide us with another person's email address so that person may be invited to join The Band Room or so that we may facilitate your communication with other people through the Services. You may also provide us with another person's contact information for purposes of delivering information through the The Band Room Apps. We use this information to contact and, if necessary, remind that person that he or she has been invited to join The Band Room or receive content through one of the The Band Room Apps. All invitees are provided with the option not to receive further invitations from The Band Room. We may disclose such information if required to do so in order to comply with legal process, as described above.


We do not generally use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfill obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.


The Service may automatically collect usage, analytics, viewing, logs, metrics and other device and technical data when you access our Service as an end user. For example, when you access our platform or log into the The Band Room Service, our servers will automatically record certain information about your device and browser, and we may collect usage, clickstream, event data, crash data, and other technical data. We, our advertising partners and our service providers may also use technologies such as cookies, beacons, tags, Local Storage Objects (LSOs) and scripts to collect this information.


The Services may contain links to other web sites, and content in the The Band Room Apps may be hosted by other web sites. These other sites maintain their own policies regarding cookies and the collection and use of personal data. It is up to you to review those policies yourself.


Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, including, but not limited to the Canada or United States where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using the The Band Room Apps or Services you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.


We use reasonable organizational, technical and administrative measures to protect personal data within our organization. If you have any questions regarding which measures and techniques we use, feel free to contact us. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the Internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised, please immediately notify us of the problem by contacting us.

In addition, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible in making sure no one can see or has access to your personal accounts and log-in username and password information. If you use a public computer or device, such as one at a library or a university, or a shared device, always remember to log out of the The Band Room Apps or Services.

If you use the The Band Room Apps or Services through your employer’s computer network a mobile device owned by your employer or through an internet café, library or other potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand with each such company’s privacy and security policy with respect to Internet and mobile device use.

We cannot guarantee the identity of any other person with whom you may interact in the course of using the The Band Room Apps or Services, or the authenticity of any information that others may provide.

Company is not responsible for your handling, sharing, re-sharing and/or distribution of your personal information. Moreover, if you forward personal information electronically to another person on or off any The Band Room Apps or the Services, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.


We will only retain your personal data as long reasonably required for you to use the The Band Room Apps and/or to provide you with the Services unless a longer retention period is required or permitted by law (for example for regulatory purposes). You may request that we delete data you have provided by sending an email to [email protected]


We do not knowingly allow individual Users who are identified as located in the European Economic Area and under the age of 16 or who are identified as located outside the European Economic Area and under the age of 13 to create accounts that allow access to our secure site or that use The Band Room Apps, without them obtaining the prior consent of a parent or guardian.


  • Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of Sensitive Personal Data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data from a server or business located in the European Economic Area to a server or business outside the European Economic Area. Please note that your use of some of the The Band Room Apps or Services may be ineffective upon opt-out.
  • Access. You may access the information we hold about you at any time via your profile/account or by contacting us directly.
  • Amend. You can also contact us to update or correct any inaccuracies in your personal data.
  • Move. Your personal data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.
  • Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.


We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your personal data, please contact us at [email protected] . We will reply to your complaint as soon as we can and in any event, within 45 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.


Again, feel free to contact us by sending an email to [email protected] any time, if you have further questions about The Band Room or this Privacy Policy.

Please contact [email protected] if you would like to receive a copy of this document showing changes from previous versions.


We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.


If you have any questions or comments about this notice, the ways in which we collect and uses your information described below [and in the Privacy Policy], your choices and rights regarding such use please do not hesitate to contact us as follows